Our Returns, Refunds & Complaints Policy - Flower Delivery Hoxton
Your Fresh Flowers Guarantee in Hoxton
At Flower Delivery Hoxton, we are committed to delivering only the freshest flowers to households and businesses throughout Hoxton and the surrounding areas. As a trusted local florist, customer happiness is our number one priority. Our unique fresh flowers guarantee ensures every bouquet and arrangement reaches you in perfect condition. If your experience does not meet these standards, our dedicated team is here to help resolve your concerns.
Damaged or Unsatisfactory Flowers on Arrival
Every flower arrangement dispatched from our Hoxton shop is handcrafted with care and checked for quality. In the unlikely event that your flowers arrive damaged or do not live up to our freshness standards, please notify us as soon as possible on the day of delivery. This allows us to quickly address and rectify the situation.
To assist us in processing your request, we may ask for a photo of the delivered bouquet or product showing the damage or quality issue. This helps us improve our service and ensures you receive a swift response in line with our fresh flowers guarantee.
Freshness Window
We guarantee that every bouquet stays fresh for a minimum of five days from delivery, provided that the care instructions supplied are followed. If your flowers noticeably wilt or deteriorate within this window, please contact us promptly. Our promise is to stand by our commitment to quality, giving you peace of mind with every order from your local Hoxton florist.
Refunds and Replacements
If your flowers arrive damaged, fail to meet our freshness standard, or if you have received the wrong order, we are happy to offer either a full refund or a replacement bouquet. Our first goal is always to make things right, so please let us know your preference when getting in touch. Refunds are processed promptly to your original payment method, while a replacement can be delivered as soon as the next working day, subject to availability.
How to Raise a Complaint
Your feedback guides us in maintaining and improving our high standards. If you have any concerns, complaints, or issues with your order or experience, our team is ready to help. To raise a complaint:
- Contact our customer care team with your order details, a description of the issue, and any relevant photos if applicable.
- We aim to acknowledge your complaint within one working day and will work to resolve it as fairly and quickly as possible, usually within three working days.
- If additional investigation is needed, we will keep you informed throughout the process.
Our Commitment as Your Trusted Local Florist
From one-off heartfelt bouquets to regular business arrangements, Flower Delivery Hoxton is proud to serve both private and commercial clients locally. We value the trust our Hoxton neighbours place in us and strive never to let you down. If you have any questions about our returns, refunds, and complaints process, please don’t hesitate to reach out. Thank you for supporting your local Hoxton florist—your happiness means everything to us.
