Terms and Conditions: Flower Delivery Hoxton

Introduction

Welcome to Flower Delivery Hoxton. These Terms & Conditions (“Terms”) govern your use of our online and telephone flower delivery services offered to customers in Hoxton and the surrounding regions. Please read them carefully before placing any orders. By accessing or using our website to order flowers, you indicate your acceptance of these Terms, which apply regardless of where you are located in Hoxton or nearby areas.

Definitions

For the purposes of these Terms, “we”, “us”, and “our” refer to Flower Delivery Hoxton. “You” and “your” mean the individual customer placing an order for flower delivery. “Website” means our online platform where you can place orders for flower delivery Hoxton-wide.

Order Process

To ensure a smooth online flower delivery Hoxton experience, we provide clear step-by-step instructions on our website:

  • Product Selection: Browse our catalogue and select your chosen floral arrangement(s).
  • Customisation: Where applicable, you may personalise your order, including card messages, delivery dates, and recipient details.
  • Delivery Information: You must provide accurate recipient delivery details, including full name, address, and contact number. Flower Delivery Hoxton cannot be held responsible for failed deliveries resulting from inaccurate or incomplete information supplied by you.
  • Order Confirmation: Before confirming your order, please review all choices and details. Once the order is placed and payment received, we will send you an order confirmation outlining the products purchased, delivery details, and total cost.
  • Order Review: If you wish to adjust or change your order, please refer to our cancellation and amendment policy below.

Payments

We accept various secure payment methods, including major credit and debit cards, as indicated at checkout. By providing your payment information, you confirm you are authorised to use the method selected. Full payment is taken at the point of order, and no flowers will be dispatched until payment has cleared.

Prices for all products and delivery charges are clearly stated on our website, and may vary occasionally due to supply or seasonal changes. All prices include applicable UK VAT unless otherwise specified.

Discounts, voucher codes, or promotional offers are only valid if entered at the time of purchase and cannot be applied retrospectively to completed orders. Only one form of promotional code may be used for each transaction, unless expressly stated otherwise.

Cancellations and Amendments

We understand plans may change and cancellations are sometimes unavoidable. The following policy applies to all Flower Delivery Hoxton customers throughout Hoxton and nearby areas:

  • Cancellation Timeframe: If you wish to cancel your order, you must do so no later than 24 hours before the scheduled delivery. Any request after this period may result in full charges.
  • Refunds: For timely cancellations, a full refund will be processed using your original payment method. Please allow 5-7 working days for the refund to appear in your account.
  • Order Amendments: Should you wish to change details (e.g., recipient, address, card message), contact us as soon as possible. We will do our best to accommodate your request but cannot guarantee amendments if the flowers have been prepared or dispatched.
  • Special Occasions: During peak periods (e.g., Valentine’s Day, Mother’s Day, Christmas), unfortunately, we are unable to accept cancellations or amendments after the order has been confirmed.

Orders for certain bespoke or personalised arrangements may not be eligible for cancellation or refund once preparation has begun. Please contact us directly for cases not covered here.

Delivery Policy

Flower Delivery Hoxton commits to delivering your chosen flowers on your specified delivery date throughout Hoxton and its surroundings. Standard delivery hours are between 8am and 8pm. We strive to deliver within these times but cannot guarantee exact delivery times unless a timed delivery service is purchased (subject to availability).

In the event the recipient is not available at the delivery address, we may:

  • Leave the flowers with a neighbour (where possible),
  • Leave the flowers in a safe, concealed location near the door, or
  • Attempt to contact the recipient for alternative arrangements, using the contact details provided by you.

If we are unable to deliver due to incorrect address information, we reserve the right to charge an additional fee for re-delivery in Hoxton or the surrounding areas as appropriate.

Quality and Substitution

We endeavour to use only the freshest flowers and materials. While every effort is made to match your selected product as displayed, slight variations may occur due to seasonal availability or supply interruptions. In the event that certain flowers are unavailable, we reserve the right to substitute similar blooms of equal or greater value while maintaining the overall style and colour palette of your chosen design.

Any significant changes to your arrangement will be communicated where feasible before dispatch. Images of flowers on our website are for illustrative purposes only; actual products may vary in appearance.

Customer Responsibilities

As the purchaser, you are responsible for:

  • Ensuring recipient information and delivery address are accurate and accessible,
  • Obtaining permission before providing residential or business addresses for delivery,
  • Complying with legal age restrictions, if applicable, for orders containing items such as wine or other age-restricted products,
  • Notifying Flower Delivery Hoxton immediately in the event of any errors or concerns regarding your order.

Liability

Flower Delivery Hoxton commits to a high level of care in fulfilling all flower delivery orders in Hoxton and nearby areas. However, we will not be liable for:

  • Losses or damages arising from inaccurate or incomplete instructions provided by you,
  • Delays or failure to deliver that result from circumstances beyond our control (including, but not limited to, extreme weather, strikes, or supply chain disruptions),
  • Minimal delays occurring due to unavailability of recipients or inaccessible premises,
  • Allergic reactions to flowers, pollen, or other items included in our arrangements. It is the customer's responsibility to inform both us and the recipient of any known allergies.

Our liability to you for any loss or damage arising in connection with your use of our services shall not exceed the total cost of your order. We do not exclude or limit our liability for personal injury or death resulting from our negligence or for fraud.

Returns and Complaints

If for any reason you or the recipient are not completely satisfied with an order, please contact us within 48 hours of delivery. We will aim to resolve concerns promptly, which may include a partial or full refund, a replacement product, or alternative resolution as deemed suitable. As flowers are perishable, photographic evidence of any issue may be required to process your complaint.

Our customer service team is committed to responding swiftly and professionally to all inquiries from Hoxton and the surrounding regions. We value your satisfaction and are always open to feedback or suggestions.

Privacy & Data Protection

Flower Delivery Hoxton respects your privacy and processes your personal data in compliance with UK GDPR and all applicable data protection legislation. Your information is used solely to process and deliver your order, manage your customer account, and (if opted in) send promotional communications. Your personal data will not be sold or shared with third parties except as required for fulfilling your flower delivery in Hoxton.

Intellectual Property

All content on the Flower Delivery Hoxton website, including text, images, designs, and logo, are the intellectual property of Flower Delivery Hoxton or its licensors. No content may be copied, reproduced, or distributed without our prior written consent.

Changes to Terms & Conditions

We reserve the right to amend these Terms, with any changes effective immediately upon posting on our website. It is your responsibility to review the Terms regularly when ordering flowers online from Hoxton or neighbouring boroughs.

Governing Law and Jurisdiction

These Terms & Conditions and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. Both parties agree that the courts of England and Wales have exclusive jurisdiction to settle any disputes relating to these Terms or the supply of goods through Flower Delivery Hoxton.

General

If any part of these Terms is found to be invalid or unenforceable, this will not affect the validity and enforceability of the remaining Terms. Our failure to exercise any right or enforce any provision of these Terms shall not constitute a waiver of such right or provision.

Contact Information

If you have questions regarding these Terms & Conditions or require clarification about any aspect of your flower delivery order in Hoxton or its surroundings, please contact our customer service team via the contact details provided on our website. We endeavour to respond to all genuine inquiries as quickly as possible.

By placing an order with Flower Delivery Hoxton, you confirm that you have read, understood, and agreed to these Terms & Conditions, which are applicable to flower delivery customers across Hoxton and the surrounding areas.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hoxton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hoxton.

For assistance with orders, returns or account queries, please fill out the Contact Us form.